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Home > BlackBerry >  BlackBerry Support

BlackBerry Products

BlackBerry Enterprise Service 10
BlackBerry Enterprise Server
Technical Support Services
BlackBerry Smartphones
BlackBerry PlayBook Tablet
Authentic Accessories

BlackBerry® Technical Support Services is an annual program with flexible and scalable support options tailored to your organization’s needs—regardless of the size or complexity of your deployment. Three distinct levels of support that align to the level of expertise, assistance and resolution time that your business requires.

Basic Support

Affordable support for your entire BlackBerry environment. Issues can be submitted electronically, with a 4-hour response rate, or by phone, with an average 90-second response.

Advantage Support

An increased level of support for your BlackBerry environment. You get the benefits of Basic Support, with some key differences: a two-hour response time for issues submitted electronically, access to software at no additional charge, training and certification options to help you manage the advanced features and capabilities of your BlackBerry solution and support for five Named Callers. Advantage subscribers also have access to optional services: Direct to Level 2 Resources and Support Service Specialist.  Download brochure >>

Premium Support

At the highest level of support, your business relies heavily on BlackBerry --- you consider it mission critical and you want the experts you engage with to have knowledge of your deployment and mobility management goals. Premium Support includes a designated Support Account Manager (SAM), access to the most experience support resources, the Direct Advanced Response Team (DART), software optimization services, preventive services and optional services such as a Designated Senior Technical Analyst (DSTA) and more.

Download the BlackBerry Technical Support Services brochure >>

Download the BlackBerry 10 Readiness Services brochure >>

More than an IT Provider - We’re Your Technology Partner!

Since 2002, PCM-G has been a leading provider of IT products, services, and solutions to government agencies, educational institutions, and healthcare facilities. We provide access to over 300,000 IT products like tablets, laptopsdesktops, servers, storage, and networking from leading manufacturers like Cisco, HPI, Apple, Adobe, Lenovo and Microsoft. With powerful eProcurement tools, comprehensive software licensing solutions and dedicated Account Executives, it's easy to get exactly what you need to tackle your technical challenges.

In addition, we offer world class procurement and logistics, IT consulting, and implementation services delivered through over 1200 technical professionals. Whether you want to deploy tablets securely or move your data center to the cloud, PCM-G is here to make it happen. Our Services experts will collaborate with you to understand your requirements and provide tailored services to allow your organization to lower costs, increase agility, improve efficiency and succeed in today's global economy and beyond.

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