WELCOME TO PCMG! | Request an eQuote

1-800-625-5468

 
 

For contract & open market purchases, please call 800-625-5468, or click here to register/logon to your Business Direct Pricing Portal!

Select your Contract

For help with Federal, State & Local Goverment or Education contracts, or your PCMG Business Direct go to:

or Call 1-800-625-6568

 

Apple Support Services

With surveys showing that 68% of organizations are willing to allow their employees to choose Mac systems, Apple hardware is becoming more and more popular in agency offices across the nation. While matching PCs for general office use, Apple systems running Mac OS X excel in speed, efficiency, and performance. They are extremely flexible and can be configured to run software from all providers, yet they offer a lower total cost of ownership than PCs.

 

PCMG is ready to support your organization’s decision to use Apple products. Not only can we provide the hardware and software, our team of Apple Consulting Engineers can even manage its installation, configuration and deployment. And with the explosion of mobile devices like Apple’s iPhone and iPad we can help show you how to securely manage these deployments and decrease IT’s involvement by enabling them to make granular or broad updates, changes and setting adjustments over the air – all without any user interaction.

 

Hardware Configuration

Thanks to PCMG’s relationships with Apple and other vendors, we can provide the full line of Apple Macintosh® hardware, including the Mac mini, MacBook®, MacBook Pro, iMac®, Mac Pro, and a host of upgrades and add-ons. As with any other line of products, we can fully configure Apple hardware and apply asset tagging so that your deployment is ready for use out of the box.

 

Installation and Configuration

Using such tools as DeployStudio, System Image Utility, JAMF Software’s Casper, and Netboot, we provide custom images with auditable install logs to track all additions to the base system, including applications, users, and system configurations. Our Apple systems can be configured to your organization’s exacting specifications to be fully approved by you before the deployment begins.

 

Directory Integration

Systems running the Mac OS X operating system will work in any directory services environment. Depending on your needs, we can configure systems to work on their own, manage them from a Mac-based server, or bind them to a third party directory service. The options within an Active Directory or Linux/UNIX environment range from simply allowing network logins or managing Mac systems with a supplemental Mac OS X Server to extending the Active Directory or OpenLDAP Server to support Mac systems natively.

 

In any case, PCMG can enforce MCX policies that are the equivalent of Active Directory Group Policies. These limit what applications can be run and who can log in on which computers, as well as enforcing security policies like passwords and screen saver locks.

 

Compatibility

Mac OS X systems can run most major applications natively, including Word, Excel, PowerPoint, and Outlook with the latest version of Microsoft Office 2011 for Mac. They also support the Adobe Creative Suite, FileMaker, and a huge portfolio of open source options. Apple even publishes a number of their own titles, such as iLife, iWork, and the Final Cut Studio® media creation suite.

 

For specialized applications that do not run natively, there are a number of virtualization options from VMware and Parallels. They allow clients to run various versions of Windows and their native applications side by side with Mac OS X applications.

 

Maintenance

In conjunction with your staff, we can use Apple Remote Desktop™ and Directory Service integration to enforce policies, manage upgrades, and push configuration changes to workstations. This includes security and password policies, application configurations, and software updates. Organization’s running Mac OS X Server can take advantage of the software update service to more readily apply updates and control which ones are available to their users.

 

Managed Services

We can deploy Apple Certified staff on-site at your location to supplement your IT staff. All of these Managed Services staff members have earned their Apple Certified Support Professional (ACSP) and Apple Certified Technical Coordinator (ACTC) certifications. ACSP ensures competence in client support while ACTC does the same for server support.

 

At least 25% of the Tier 1 support staff at our 24/7/365 U.S.-based help desk have earned their ACSP, and many of them have their ACTC. The Tier 2 and 3 support is made up of Apple Certified System Administrators (ACSAs) who have earned the highest level of Apple Technical Certification, and many are also Xsan® Certified Administrators.

 

PCMG can supplement Apple’s AppleCare® extended warranty to provide faster turnarounds on questions and software issues while still taking advantage of hardware repairs in the agreement.

 

Retirement

As with other types of systems, PCMG can assist with rotating out aging equipment to less demanding tasks and their eventual sales, donation or recycling. We apply our standard data security policies to Apple systems including stringent NSA and DoD standards for hard drive erasure.

 

Xsan

Xsan is Apple’s high-performance storage and file sharing technology geared towards video and audio production. This package can also be used for large shared storage that can be made accessible by any network client. PCMG offers the full Xsan package of hardware, software, setup and support. And, we have multiple Apple Certified Xsan Administrators on staff to customize a solution for you.

 

iOS

Apple’s iOS devices such as the iPhone, iPod and iPad are among the fastest-selling devices in the industry, and Agency IT departments need assistance in managing these popular devices. They can be configured and deployed with many of the same options as full-fledged computers, and PCMG can enforce your organization’s policies on these devices and provide users with applications.

 

Training

With two Apple Certified Trainers on staff, we can provide technical training and certification tests for our organizations and their IT staff. These classes can range from an introduction to Mac OS X, including client and server configuration basics, to advanced topics such as directory services, deployment, security and mobility topics.

 

Apple technologies offer many great solutions for organizations. Through the expertise of our Apple Consulting Engineers, PCMG can show you how to manage these deployments, enhance productivity and decrease IT involvement. Our credentials are unbeatable and we’re committed to working with you and supporting your Apple needs. Contact your PCMG Account Executive today.

 

  • Apple Corporate Reseller
  • Apple Authorized Service Provider
  • Apple Certified Product Professional
  • Apple Certified Support Professional
  • Apple Certified Specialist - Directory Services
  • Apple Certified Specialist - Deployment
  • Apple Certified Specialist - Security & Mobility
  • Apple Certified System Administrator
  • Apple Certified Xsan Administrator
  • Apple Certified Trainer

 

 

Dont have time? Drop us a line.

Business Name

First Name

Last Name

Contact Number

 

Related Pages

Related Pages

Related Pages

Related Pages