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Home > Services > Consulting & Implementation Services > Enterprise Mobility Management >  Secure Mobility Workshop Case Studies
 

Case Study: Nationwide Tablet Deployment

After deciding to deploy tablets to their restaurants, a large national restaurant chain needed 500 tablets ordered, imaged and shipped — all within two weeks. Fortunately, our Services Team was ready to meet the challenge.

 

Customer Challenge

A national restaurant chain with over 200 locations decided to improve their customer experience and enhance their internal efficiency by incorporating tablet computers into their workflow. And they had a tight deadline: a two-week window to acquire, image, and ship 500 tablets.

 

It was crucial that the customer partner with a value-added reseller who had technical expertise and the overall capability to meet this very tight acquisition-to-deployment schedule. That’s why they contacted our Services Team.

 

Services Solution

Our Secure Mobility Services Team examined the customer’s requirements in-depth, establishing clear and concise deployment objectives and deadlines. These included imaging solutions, workflow processes, image build acceptance, shipping, and delivery.

 

With the process in place, our Services Team was able to quickly establish an accepted master image and deployment workflow. With approval of the customer, the Integration Team was able to process the entire procurement of 500 devices in just three days.

 

After the initial 500 tablets were shipped and brought online, the Services Team streamlined the process to manage the deployment process of an additional 1000 units for delivery the following month with a more detailed image (more customization) installed on them.

 

With the longer time cycle in the second wave of deployments, we were able to provide significant return on investment, working with the customer to ensure that their objectives we not just met, but were surpassed.

 

Business Results

The primary goal of our customer was to deploy the devices successfully to over 200 facilities around the country in under two weeks. With this accomplished, the customer was able to focus efforts on other aspects of their mobility solution to provide further capabilities to their end users.

 

Services Solutions Provided

  • Workflow Management
  • Image Deployment
  • Deployment Management

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