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Home > Help  >  Returns & Refunds

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Return Items

PCM wants you to be happy with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.

Returns

PCM prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships. It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products sold by PCM are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact us at the following e-mail address, or call us at:

1-800-555-MALL

warrantyinfo@pcm.com

Click here to go to Manufacturer Warranty

HOW TO RETURN PRODUCTS:

Obtaining an RA Number: Please contact your account executive within 30 days of purchase for a Return Authorization (RA) number before returning your product to PCM. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Shipping charges: Original shipping charges are not refundable. Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. Where applicable, PCM will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you fully insure your return shipment in case of loss or damage.
All refused orders will be subject to a restocking fee.

In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to PCM. A minimum restock fee of 15% may be applied to products returned as defective that test to be operational upon return. Additionally, any return that has missing accessories or is incomplete in packaging will be subject to the minimum 15% restock fee.
Click here to go to Returns Policy
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More than an IT Provider - We’re Your Technology Partner!

Since 2002, PCM-G has been a leading provider of IT products, services, and solutions to government agencies, educational institutions, and healthcare facilities. We provide access to over 300,000 IT products like tablets, laptopsdesktops, servers, storage, and networking from leading manufacturers like Cisco, HPI, Apple, Adobe, Lenovo and Microsoft. With powerful eProcurement tools, comprehensive software licensing solutions and dedicated Account Executives, it's easy to get exactly what you need to tackle your technical challenges.

In addition, we offer world class procurement and logistics, IT consulting, and implementation services delivered through over 1200 technical professionals. Whether you want to deploy tablets securely or move your data center to the cloud, PCM-G is here to make it happen. Our Services experts will collaborate with you to understand your requirements and provide tailored services to allow your organization to lower costs, increase agility, improve efficiency and succeed in today's global economy and beyond.

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